Delivery Management
Courier Management
A comprehensive delivery management service designed to act as your internal logistics arm, ensuring every package is a promise kept.
Stewardship in Motion
In pharmacy logistics, “good enough” delivery isn’t enough. It requires a dedicated function to manage the moving parts of courier operations, financial oversight, and regulatory compliance.
Financial Control
Rigorous Invoice Auditing
Detailed Auditing
Granular audits of all courier invoices, scrutinizing contractual rates, volume tier pricing, and service logs.
Overcharge Recovery
We identify and recover overcharges to ensure you only pay for the service you actually received.
Streamlined AP Approval
Weekly verification and approval of courier invoices for your Accounts Payable processing.
Financial Stewardship
Protecting your bottom line with proactive cost control.
Vendor Governance
Holding delivery partners to the highest standards.
Performance
Vendor Governance and Accountability
Bi-Weekly Performance Reviews
Regular meetings with courier vendors to review KPIs, audit findings, and operational failures.
SLA and Regulatory Compliance
Monitoring strict adherence to SLAs and essential requirements including HIPAA and temperature control standards.
Incident Resolution
Managing the entire lifecycle of critical delivery incidents, from logging and investigation to resolution.
Operations
Operational Excellence and Alignment
Stakeholder Sync-Ups
Monthly alignment meetings with Pharmacy Operations Managers and Customer Service teams.
Route Optimization
Quarterly deep-dive evaluations of delivery networks and routes for efficiency gains and risk reduction.
Standardization
Consistent delivery and dispatch standards across all pharmacy locations for a uniform patient experience.
Working Side-by-Side With Your Team
For a delivery network to truly succeed, it must be deeply integrated with the people running day-to-day pharmacy operations. We bridge the gap between “the dock” and “the desk.”
Monthly Pharmacy Alignment
Dedicated sync-up meetings with Pharmacy Operations Managers and Customer Service Teams across all locations. We dedicate approximately 30 hours every month to these alignment activities.
Network Standardization
Consistent delivery and dispatch standards across all locations. Whether a package leaves a hub or satellite pharmacy, the protocol remains the same.
Collaborative Problem Solving
Quarterly deep-dive evaluations with your teams to improve efficiency and reduce delivery risks. Full incident management from investigation to resolution.
Ready for Dedicated Courier Management?
Let Ship Steward act as your internal logistics arm with rigorous oversight and transparent reporting.
Or email us directly at keith@shipsteward.com