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Why Ship Steward The Process
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How It Works

The Process

Working with us is easy: Get orders in the system, define your carrier selection rules, agree cost plus, and start getting deliveries executed.

Four Simple Steps

From order intake to invoice audit, our platform handles the entire delivery lifecycle so you can focus on your business.

1 1

Inbound Orders

Receive orders via FTP, API, EDI, or web portal with automated validation.

2

Carrier Selection

Custom algorithms match the right provider to every delivery requirement.

3

Track & Monitor

Real-time milestone tracking from pickup through final delivery.

4

Audit & Billing

Transparent cost-plus billing with automated invoice auditing.

Step 1

Interfacing Inbound Orders

We support multiple order receipt methods to integrate seamlessly with your existing systems. Every order is validated before it enters the pipeline.

Multiple Intake Methods

FTP, API, EDI, or web portal manual input — we connect to your workflow.

Automated Address Validation

Every address is verified and issues are identified before dispatch.

Service Level Verification

Constraints and service levels are checked against carrier capabilities.

📡
API Integration
RESTful endpoints for real-time order submission
Active
📁
FTP / SFTP
Batch file processing on schedule
Active
🔗
EDI
Standard electronic data interchange
Active
🖥️
Web Portal
Manual entry with guided workflow
Active

Carrier Selection Criteria

Speed Priority weighting
1 hour 2 hour 4 hour Same day Next day
Time Window

Specific delivery windows (e.g., between 11am and 12pm)

White Glove
Signature Assembly Set Up
Cost

Optimized carrier rates with transparent cost-plus pricing

Step 2

Selecting the Appropriate Provider

Every business defines different metrics for what qualifies a satisfied customer on final mile delivery. We agree your business-critical items and define the carrier selection algorithm specific to those requirements.

Our algorithms weigh speed, delivery windows, white glove requirements, and cost to match the right carrier for every single order.

Step 3

Sending the Order and Tracking

We transmit the order to the selected carrier and then monitor and track all significant milestones and events through the delivery lifecycle.

Pickup Monitoring

Is it on time or late? We track and flag delays immediately.

Delivery Confirmation

On time or late — every delivery is measured and recorded.

Exception Management

Closed locations, no one at home, weather delays — all captured and escalated.

Live Tracking Dashboard

Order #48291 Delivered
ReceivedPicked UpIn TransitDelivered
Order #48305 In Transit
ReceivedPicked UpIn TransitDelivered
Order #48312 Exception
ReceivedPicked UpDelayDelivered

Invoice Audit Summary

Last 30 days

100M+
Deliveries Audited
98.2%
Accuracy Rate
$2.4M
Savings Found
Verified invoices 4,281 Verified
Flagged for review 127 Flagged
Discrepancies resolved 18 Disputes
Step 4

Invoice Auditing and Billing

We believe that rating needs to be transparent. We provide all negotiated rates and agree a cost-plus methodology for billing — no hidden costs, no surprises.

  • Over 100 million deliveries audited by our software
  • Specific delivery issues flagged for carrier correction prior to payment
  • Dispute resolution portal for efficient reason/resolution tracking
  • Transparent cost-plus — negotiated rates with no hidden charges

Ready to Simplify Your Deliveries?

See how Ship Steward's proven process can save you time, reduce costs, and give you complete visibility into your delivery operations.

Schedule a Demo

Or email us directly at keith@shipsteward.com