How It Works

Pick Up to Paid — on a loop.

Delivery management isn’t a one-time project. Ship Steward runs your courier spend as a continuous, six-stage cycle — and each turn makes the next one sharper.

Hover any stage of the flywheel below to see exactly what happens in it. This is the operating loop a dedicated Ship Steward runs on your behalf, every week.

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The StewardShip Flywheel

Every cycle, your spend gets lower — and your data gets sharper

Six stages, one continuous loop — renegotiated rates stick, route consolidation persists, the data compounds. Hover any stage for the detail.

PICK UP→PAID

1Optimizethe cheapest compliant plan

The cheapest compliant planWe model your routes against the real road network and LTC-grade constraints — time windows, signatures, facility types, relay & linehaul. Costed before the courier ever bills (up to 29% lower, ~40% fewer miles in proven cases).

2Managedispatch & score couriers

Accountability, dailyA dedicated Ship Steward dispatches to the right courier and scores every provider on one set of KPIs, in your weekly ops cadence — the accountability layer between the plan and the bill.

3Exceptionsevery issue, tracked to resolution

Nothing falls throughLate dose, missed stop, wrong meds? CC us and I2R auto-triages, SLA-tracks, and chases the courier to resolution — every incident timestamped and attributed, so the record is yours at renewal.

4Auditevery invoice to the rate card

Every line, to the rate cardEach dedicated-courier invoice is reconciled to your contracted rate card and the actual route & stop data — mile variance, rate violations, and combined-route fraud caught, not paid.

5Recovercredits back, re-bid from strength

Dollars back, not just a flagWe work the credit with the courier and re-bid routes through RFP Support from a position of strength — over $1M in historical overcharge credits recovered for clients.

6Reportone rollup, a sharper next plan

The loop closesExecutive dashboards and courier scorecards roll up spend, savings, and performance across every site — one source of truth that feeds the next optimization cycle, so the flywheel accelerates.

Inside the Loop

What happens on every turn

Six stages, run on a weekly, monthly, and quarterly cadence by a team on your side of the table.

Optimize the plan

We build the lowest-cost compliant route network against your real constraints — release planning, batch routing, relay and linehaul. You know the cost target before a courier invoice ever arrives.

Manage the couriers

Every provider is dispatched to the right work and scored on one set of KPIs, and we sit in your weekly ops cadence — the accountability layer between the plan and the bill.

Handle the exceptions

Late dose, missed stop, wrong meds — CC us and I2R auto-triages, SLA-tracks, and chases the courier to resolution. Every incident is timestamped and attributed, so nothing falls through and the record is yours.

Audit every invoice

Each invoice is reconciled, line by line, to the contracted rate card and the actual route and stop data. Mile variance, rate-card violations, and combined-route billing are flagged before you pay.

Recover what’s owed

We work the credit with the courier — dollars back, not just a flag — and re-bid routes through RFP Support when the rate gap justifies it. Over $1M in historical overcharge credits recovered for clients.

Report & compound

Executive dashboards and courier scorecards roll up spend, savings, and performance across every site — one source of truth that feeds a sharper next plan. Renegotiated rates stick, consolidation persists, and the loop accelerates.

First 90 Days

From handshake to recovered dollars

By the 90-day checkpoint there are invoiced savings on the table — not a roadmap.

Days 1–30 · Load & Baseline

Connect your invoices and delivery data, stand up the executive dashboard, and flag the first outliers inside the first week.

Days 31–60 · Audit & Identify

Reconcile line by line, surface optimization, credit, and rate-gap opportunities, and deliver a site-by-site report ranked by ROI.

Days 61–90 · Optimize & Recover

Run optimization, push the first wave of credits back through couriers, and lock in renegotiated rates — measured against the invoice.

Start the loop.

We begin with a read on your current spend — outliers flagged, a weekly cadence live — and you judge it on dollars recovered.

Get Your 90-Day Plan

Or email us directly: keith@shipsteward.com